Better Phone Management &
Appointment Scheduling Procedures

9:00 am–12:00 noon • Registration 8:30 am

This workshop is designed to help front desk personnel and anyone who may be involved with telephones and appointment scheduling at the medical practice. Workshop topics include:

• Improving patient service
• Dealing with key problems: walk-ins, no-shows, cancels
• Modified wave appointment techniques: they work best! hourly control, daily control
• Effective patient-recall systems
• Telephone procedures checklist—working tools for anyone answering the telephone
• How to curb telephone interruptions of physicians and back-office personnel
• Busy signal problems—and solutions
• Special phone lines to smooth your phone traffic
• How practice information brochures can help you in your work
• Cutting down on “lost” charts

Free with attendance!

Other M.O.M.I. 2003 Workshops: (click for descriptions)

• Better Phone Management & Appointment Scheduling

• How to Improve Your Collection Results

• Effective Personnel Management Techniques

• How to Analyze and Improve Your Practice Financial Performance

Conomikes Associates, Inc.
990 Highland Drive, Suite 320
San Diego CA 92075
Phone (800) 421-6512
Fax (858) 720-0437
E-mail: information@conomikes.com

www.conomikes.com